1. Return Window
You have 14 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition and in the original packaging with any seals intact.
2. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened or used:
- Perfumes and fragrances where the seal has been broken.
- Beauty and cosmetic products that have been opened or used.
- Items marked as final sale.
3. How to Start a Return
To begin a return, contact us via WhatsApp with your order details and the reason for the return. We'll confirm whether your item qualifies and share the return instructions and address.
4. Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including any return shipping costs.
5. Refunds
Processing time
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.
Shipping costs
Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility except for faulty or incorrect items.
6. Exchanges
The fastest way to get the item you want is to return the original and place a new order. Contact us and we'll help you arrange it.
7. Contact Us
Questions about a return or refund? Reach out via WhatsApp and our team will be happy to help.