1. Who We Are
Keys Exclusive ("we", "us", "our") is a perfume, beauty and accessories retailer. We are the data controller responsible for your personal data. If you have any questions about this policy, you can reach us via WhatsApp or the contact details shown on our website.
2. Information We Collect
Information you give us
- Contact details such as your name, phone number and email address.
- Delivery and billing address when you place an order.
- Order details and the messages you send us when ordering via WhatsApp.
Information we collect automatically
- Device and browser information, IP address and approximate location.
- How you use our website, collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders and provide customer support.
- Communicate with you about your order and respond to enquiries.
- Improve our website, products and services.
- Send marketing messages where you have agreed to receive them.
- Meet our legal, tax and accounting obligations.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation, we rely on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to run and improve our business), consent (for marketing communications), and legal obligation (for record keeping).
5. Sharing Your Information
We never sell your personal data. We only share it with trusted partners who help us operate, such as delivery couriers and payment providers, and only to the extent needed to provide the service. These partners are required to protect your data and use it solely on our instructions.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting or reporting requirements.
7. Your Rights
Under GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data ("right to be forgotten").
- Object to or restrict our processing of your data.
- Request portability of your data.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us. You also have the right to lodge a complaint with your local data protection authority.
8. Cookies
Our website uses cookies to make the site work, remember your preferences and understand how the site is used. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.